That Retail Property Guy
Welcome to That Retail Property Guy, the podcast where retail property expert Gary Marshall champions retail tenants and empowers professionals across the industry. With a career spanning decades, a dozen retailers, and millions in recovered losses for leading UK retailers, Gary shares his unparalleled knowledge to help retail tenants protect their rights, navigate leases, and maximise opportunities often overlooked by landlords, estates and accounts teams.
This podcast is your go-to resource for unlocking the mysteries of retail property. Whether you're an experienced professional, a mid-sized chain, or someone just starting in the industry, Gary’s insights will help you build confidence, avoid pitfalls, and thrive in this complex field.
Through practical advice, real-world examples, and interviews with industry leaders, That Retail Property Guy is dedicated to fostering development and knowledge-sharing for the next generation of retail property experts.
Listen weekly and discover how small insights can lead to big wins for retail tenants everywhere. Start your journey to retail property mastery today!
That Retail Property Guy
Knowledge Transfer: The Invisible Glue Connecting Experts and Learners
An Essential Guide to Knowledge Transfer in the Retail Property Business
Join Gary Marshall, host of That Retail Property Guy, as he discusses the critical concept of Knowledge Transfer in business. Knowledge Transfer is not just a vital part of informing current and future employees; it’s critical in preserving existing knowledge against risk of dilution or loss in risk areas including outsourcing, mergers and acquisitions, restructures and the loss of a key person through unexpected absence, leaving or retiring.
In this episode, Gary emphasises the importance of sharing expertise and experiences to ensure continuous growth and preparedness within organisations. He explores various facets of knowledge transfer, from mentoring and teaching to creating comprehensive process guides. Highlighting real-life examples and personal anecdotes, Gary details the steps needed to effectively communicate and preserve valuable knowledge, and the glue that holds it all together in the recipient’s mind. This episode is a must-listen for professionals at all levels seeking to future-proof their businesses and enhance their skills.
00:00 Introduction to Knowledge Transfer
00:21 The Importance of Knowledge Transfer
01:10 Methods of Knowledge Transfer
01:54 Challenges in Knowledge Transfer
03:28 Practical Examples and Anecdotes
04:21 Five Steps for Effective Knowledge Transfer
05:12 Adapting to Different Learning Styles
07:00 Cultural Differences in Learning
07:38 The Role of Facts and Experience
08:36 Knowledge Transfer in Business
10:59 Creating and Maintaining SOPs
13:52 The Importance of Structured Training and Follow-Up
15:54 KT as the Glue for the Future
For more KT through anecdotes! Try:
Bailiffs, Billboards, Breaking and Entering: Five Cautionary Tales of Landlord Encounters
Retail Property Revelations: Four Top Tales of Triumph and Turmoil
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Go to ThatRetailPropertyGuy for more on Gary Marshall, Smarter Estates and the TRPG podcast.
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